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End User IT Support
End User IT Support
A modern and ultimate IT experience for every company.
Optimize IT Service Digital Workflows
- Create a modern IT service experience for users and approvers in your organization with custom-built IT workflows
- Omni-channel support for reporting issues and get real-time updates on cases.
- Choose from various leasing payment options to reduce upfront costs for Hardware, Software and Maintenance.
- Integration of hardware, software and applications at scale without you having to administer the service.
- Standardize corporate images to be rolled out from factory.
Fastest Resolution Time with Remote & On-Site Support
- AI and machine learning sort tickets and assign them to the most qualified engineer who is available.
- Based on GPS, Field Service Engineers are automatically assigned cases based on their nearest locations to users.
- Cases are resolved within 35 mins.
- Remote users’ issues can also be resolved with self-help knowledge articles and Acclivis Remote Support tools anytime, anywhere.
Unrivalled knowledge base of our customers
- Acclivis Customer Service and Engineers become part of the customer’s organization and learn from the cases.
- Our platform stores this knowledge base built up from prior cases seamlessly.
- Our AI engine recommends the right knowledge-based articles in the database to assist engineers in future troubleshooting.
Monitor and track SLA
- Administrators can monitor and track the SLA of all the cases.
- Every closed case will result in a user’s satisfaction survey which organizations can use to review and fine-tune the process.
Security and Patches
- Regardless of BYODs or Corporate Devices, Anti-Virus & Data Leak Protection software are provided as-a-service to users.
- Patch Management are managed and tested before rolling out to users.
Real-time IT Asset Management
- Eliminate outdated excel sheets that keep track of your firm’s IT assets
- IT Asset Management is now automated with reports and dashboards available for real-time view or downloads